Cancellation & Refund Policy

Thank you for choosing Kavioo. We value customer transparency and want to ensure a fair, hassle-free experience with all purchases.

1. Free Trial Evaluation

We provide a 30-Minute Free Trial without requiring any credit card or payment information. We strongly recommend testing Kavioo's subtitle alignment and Premiere Pro timeline export during the trial prior to purchasing a paid pack.

2. Refund Eligibility Window

If you purchase a paid pack (Basic, Creator, or Studio) and experience unresolved technical defects preventing subtitle generation, you are eligible for a full refund under the following conditions:

• The refund request is submitted within seven (7) days of the transaction date.
• You have consumed less than ten (10) minutes of processed subtitle quota from the purchased pack.

3. Non-Refundable Scenarios

• Packs where more than 10 minutes of subtitle duration have already been processed and exported.
• Attempting to use the Premiere Pro plugin while on the Basic Plan (which is clearly designated as Web App only).
• Accounts suspended for violations of our Acceptable Use Policy or 2-device seat tampering.

4. How to Request a Refund

To request a refund, please send an email to support@kavioo.io with your registered account email, Razorpay/Stripe payment transaction ID, and a brief description of the issue. Approved refunds will be credited back to your original payment method (Bank account/UPI/Card) within 5–7 business days.